American Standard is a prominent manufacturer of plumbing fixtures for residential and commercial bathrooms and kitchens. This article will provide an overview of American Standard’s warranty policies. It will also describe some extended coverage options that can help you maintain your American Standard appliances once the initial warranty period elapses.
American Standard Warranty Overview
American Standard stands behind its products by warranting against defects in manufacturing, materials, and workmanship. The extent of coverage, however, depends on the appliance or fixture.
American Standard showers are warrantied for five years from the date of purchase. This includes hand showers, electronic showerheads, shower systems, valves, and controls. Bathtubs have a longer coverage period of ten years, though the textured bottom surfaces are warrantied for only one year.
American standard toilets have more detailed warranty coverage. Any and all chinaware is covered by a lifetime warranty, but the mechanical components are covered for five or ten years, depending on the model. Toilet seats and electronic components are covered for one year.
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Fixtures, parts, and accessories manufactured by American Standard are generally protected for one year from the date of purchase. Cast iron sinks, conversely, have a lifetime warranty.
There are some caveats to be mindful of. The information above applies to residential fixtures and appliances—the warranty periods for commercial products are markedly shorter. American Standard warranties also apply only to the original user. The lifetime warranty on a kitchen sink, for example, cannot be transferred to a new homeowner.
American Standard requires proof of purchase should you submit a claim for repair.
American Standard Extended Warranty Overview
American Standard extended warranties are necessary if homeowners wish to affordably repair their fixtures and appliances after the manufacturer’s warranty is voided or expires. The company itself doesn’t provided this extended service, so consumers must sign up for American Standard protection plans with third-party providers.
Liberty Home Guard provides comprehensive warranty protection for virtually all appliances, systems, and fixtures within a home. A small premium guarantees repair or replacement coverage for appliances or fixtures that fail after months or years of normal wear and tear. We partner with licensed professionals throughout the United States, so you can be sure that you’ll receive swift professional service. You can even combine coverage for multiple items in your home. We warranty everything from refrigerators and dishwashers to garage door openers and home electronics.
Request a free quote through our website, or learn more about our plans by calling (866)-225-7958.
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Frequently Asked Questions (FAQ)
- HOME WARRANTY (10)
- USING YOUR HOME WARRANTY (6)
- COVERAGE (6)
- ABOUT HOME WARRANTIES (4)
HOME WARRANTY
- What is a home warranty?
A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.
- How does a home warranty work?
It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.
When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.
With an LHG home warranty, when a covered item needs repair, simply follow these steps:
- File a claim online or call.
- After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
- After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
- If everything checks out, the contractor will then repair or replace the item in question.
- Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
- What does a home warranty cover?
Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.
We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.
- How is a home warranty different from homeowner’s insurance?
A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.
Homeowners insurance provides coverage if theft or natural disaster hits.
- How is a home warranty different from a manufacturer’s warranty?
The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.
- Why is buying a home warranty a good decision for homeowners?
A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.
- Do I have to get a home inspection before getting a Liberty Home Guard home warranty?
No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.
- How long does it take to fulfill a service request?
Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circ*mstances do apply.
- Can I choose my own service contractor?
Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.
- What happens if I sell my home?
You can take your warranty with you to your new home, or cancel your warranty plan.
To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.
USING YOUR HOME WARRANTY
- How do I set up an account online?
Once you sign up for an LHG policy, you will receive an email with instructions on how to register your account that will include your username and password.
- How do I request service?
Once your coverage kicks in, schedule a request online any time HERE. You can also dial833-LHGUARD(866) 396-5837for your request.
You can check any job’s status by logging into your account HERE.
- What if my covered item can’t be fixed?
If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.
- Who will LHG send to my house?
We work with licensed contractors in your area who have been regularly evaluated by customers to meet our high standards.
- My issue wasn’t fixed. Can the contractor come back?
Of course. Simply re-request the service online or by phone. All work done with our service providers comes with a 60-day workmanship guarantee, so if the issue isn’t resolved, we’ll send a service provider back to you, at no charge.
- How to cancel my Liberty Home Guard policy?
To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.
COVERAGE
- What does a Liberty Home Guard home warranty cover?
We offer an array of home warranty plans to cover the most important systems and appliances in your home. Click HERE for an overview of our plans and to see which appliances we cover. You can also check out a sample contract HERE.
- Are there any exclusions to my contract or limits to my coverage?
Yes, there are some limitations to what a home warranty plan can cover. Home warranties cover breakdowns that occur due to normal wear and tear. For example, if a fan in your AC unit breaks due to natural use, LHG would cover the replacement. However, if that AC was broken from human misuse or a natural event, it would not fall under our coverage.
- My systems and appliances are old, does that matter?
No, it doesn’t. You can get an LHG warranty plan no matter the age of your appliances.
- When can I start using my plan?
You can start requesting service after 30-60 days depending on the coverage you purchase. If you purchased your plan while buying your home, ask your agent about whether or not we start coverage on the day the escrow closes.
- Can I change my plan later?
If, for any reason, you need to change your plan, you can do so within the first 30 days of purchasing your coverage. To make a switch call(833) 544-8273
- Can I view a sample Service Contract Agreement?
Yes, you can read a sample Service Contract AgreementHERE.
ABOUT HOME WARRANTIES
- How long does my contract last?
LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at(866) 396-5837to find out more.
- How do I make sure my coverage continues?
If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at (866) 396-5837.
- Can I cancel at any time?
Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.
To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.
- Is there a limit to the number of repairs I get during my contract term?
No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.
